During the normal life expectancy of 12-14 years, a large screen television will break down two or three times. Older sets are generally repaired to component level. Newer sets are generally board level repairs.
When you call for television service, always have the make and model number available and a brief description of the symptom ready for the technician to research before before they go to your home or business.
Have your television in a position to be serviced. The technician doing the repair will have to reschedule the service call if the unit is not accessible. The technician can assist in the removal process with your help. LCD and plasma televisions have to be removed from the wall if so mounted to gain access to the electrical circuitry. Schedule a couple of hours for the repair procedures and adjustments. It is not uncommon for the complete repair to require a return trip. If the repair cannot be completed in the home, our Service Center has developed techniques to service the electrical chasis of your unit without removing the entire set.
